Pelatihan IT Service Management Based on ITIL 4 Framework
Pelatihan & Workshop
IT Service Management
Based on ITIL® 4 Framework
(Modern ITSM Best Practices & Governance)
Program Pengembangan Kompetensi IT – Tigafa Prima Solusi
Konsultasi Pendaftaran (Fast Response):
NisaDeskripsi Program
Program pelatihan IT Service Management Based on ITIL® 4 Framework dirancang untuk memberikan pemahaman komprehensif kepada peserta mengenai prinsip-prinsip dan best practices manajemen layanan IT modern. Berbasis pada kerangka kerja ITIL® 4, kursus ini memperkenalkan konsep penciptaan nilai layanan (service value creation), prinsip-prinsip manajemen layanan, hubungan layanan, tata kelola (governance), peningkatan berkelanjutan (continual improvement), serta praktik-praktik utama ITSM. Melalui ceramah interaktif, studi kasus, diskusi, dan demonstrasi, peserta akan memperoleh pengetahuan praktis untuk meningkatkan kualitas, efisiensi, dan efektivitas penyampaian layanan IT di organisasi mereka.
Materi Utama Pelatihan
- 1. Introduction to IT Service Management: Overview, Evolution of ITIL, Benefits of ITSM, Service Management Concepts, Value Co-Creation.
- 2. ITIL® 4 Framework Overview: ITIL Guiding Principles, Four Dimensions of Service Management, Service Value System (SVS), Governance, Continual Improvement Model.
- 3. Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support, Integration of Value Chain Activities.
- 4. Key ITIL Management Practices: Incident Management, Problem Management, Change Enablement, Service Request Management, Service Desk, Knowledge Management, Service Level Management.
- 5. IT Service Operations: Service Monitoring, Event Management, Configuration Management, Availability Management, Capacity & Performance Management, IT Asset Management.
- 6. Service Governance & Continual Improvement: Governance Principles, Risk Management, Continual Improvement Model, Key Performance Indicators (KPIs), Service Measurement & Reporting.
- 7. ITSM Case Studies & Demonstration: IT Service Lifecycle Scenarios, Incident & Problem Resolution Cases, Change Management Scenarios, Service Improvement Case Studies, Discussion of Best Practices.
- 8. Course Review & Discussion: Review of ITSM Concepts, Organizational Implementation Challenges, Lessons Learned, Q&A Session, Final Evaluation.
✔ Tujuan Pelatihan
- • Memahami prinsip, konsep, dan best practice IT Service Management berdasarkan ITIL® 4 Framework.
- • Mengembangkan kemampuan mengimplementasikan praktik IT service management yang efektif untuk mendukung tujuan bisnis dan keunggulan layanan.
- • Meningkatkan pemahaman tentang continual improvement, operasional layanan, dan tata kelola untuk mengoptimalkan kinerja layanan IT.
ID Target Peserta
Profil Peserta yang Direkomendasikan:
• IT Managers, IT Supervisors & IT Service Managers
• IT Operations Personnel, System & Network Administrators
• IT Support Engineers, Helpdesk Staff & IT Project Managers
• Business Analysts & Profesional yang terlibat dalam penyampaian/dukungan layanan IT
Catatan Tambahan: Program pelatihan ini independen dan memberikan pengetahuan praktis berbasis kerangka kerja ITIL® 4.
Metode Pelaksanaan
Opsi Metode Pelatihan:
Platform & Media Pembelajaran:
• Video Conference: Zoom / Google Meet
• Materi & Dokumen: Google Classroom, Google Drive, Email, atau WhatsApp
Fasilitas Peserta
- ✔
Sertifikat Pelatihan Resmi dari Tigafa Prima Solusi - ✔
Modul Eksklusif & Training Kits (Hardcopy / Softcopy) - ✔
Recording Pelatihan & Materi Digital (Khusus Online) - ✔
Lunch, Coffee Break, & Souvenir Eksklusif (Khusus Offline) - ✔
Panduan & Informasi Pendaftaran Ujian Sertifikasi ITIL® 4 Foundation (PeopleCert)
Running Terdekat:
Tim Instruktur / Trainer:
Dr (c). Andika Bayu Saputra, S.Kom., M.Kom., CIISA., CDS., CDMP.
Rico Agung Firmansyah, S.Kom, CEH, CHFI. / Ifan Prihandi, S.Kom., M.Kom. & Team
Pakar dan praktisi berpengalaman di bidang IT Service Management, Information Security, Cyber Security, serta Infrastruktur Sistem Informasi.
Jadwal Pelatihan IT Service Management 2026
| Bulan 2026 | Tanggal Pelaksanaan |
|---|---|
| Agustus | 11–12, 18–19, 20–21, 27–28 |
| September | 01–02, 03–04, 08–09, 10–11, 15–16, 17–18, 22–23, 24–25, 29–30 |
| Oktober | 01–02, 06–07, 08–09, 13–14, 15–16, 20–21, 22–23, 27–28, 29–30 |
| November | 03–04, 05–06, 10–11, 12–13, 17–18, 19–20, 24–25, 26–27 |
| Desember | 01–02, 03–04, 08–09, 10–11, 15–16, 17–18, 22–23, 29–30 |
*Jadwal pelatihan bersifat fleksibel dan dapat disesuaikan dengan permintaan instansi/perusahaan peserta.
Investasi & Opsi Lokasi Pelatihan
Online Training
Rp 4.900.000
Min. 1 orang. Live Zoom Interactive, Softfile Modul & Sertifikat Training.
Yogyakarta
Rp 6.900.000
Min. 1 orang. Lokasi: Hotel Malyabhara/El Royale. Full Fasilitas Offline.
Semarang / Solo
Rp 6.900.000
Min. 2 orang. Lokasi: Hotel Ibis Simpang Lima/Ibis Solo. Full Fasilitas Offline.
Jakarta, Bandung, Surabaya, Malang
Rp 7.900.000
Min. 2 orang. Lokasi: Hotel Asyana/Amaris/Midtown/Fave. Full Fasilitas Offline.
Luar Pulau Jawa
Rp 8.900.000
Min. 3 orang. Bali, Lombok, Balikpapan, Batam. Pelayanan Prima di Hotel Pilihan.
Informasi Sertifikasi Official
Independent Program
Pelatihan ini diselenggarakan secara independen berbasis ITIL® 4 Framework dan tidak mencakup voucher ujian sertifikasi official PeopleCert.
Daftar Klien Tigafa Prima Solusi
- ▪ PT. Adaro Minerals Indonesia
- ▪ PT. Agincourt Resources
- ▪ PT. Amman Mineral Nusa Tenggara
- ▪ PT. Antam
- ▪ PT. Astra Honda Motor
- ▪ PT. Badak LNG
- ▪ PT. Bio Farma (Persero)
- ▪ PT. Bukit Asam
- ▪ PT. Chevron Pacific Indonesia
- ▪ PT. Cikarang Listrindo, Tbk
- ▪ PT. Donggi-Senoro LNG
- ▪ PT. Freeport Indonesia
- ▪ PT. Garuda Indonesia
- ▪ PT. Indosat
- ▪ PT. Jasa Marga
- ▪ PT. Kereta Api Indonesia
- ▪ PT. Kimia Farma
- ▪ PT. Pertamina (Persero)
- ▪ PT. PGAS Telekomunikasi
- ▪ PT. PGN
- ▪ PT. PLN (Persero)
- ▪ PT. Pupuk Indonesia
- ▪ PT. Surveyor Indonesia
- ▪ PT. Telkom Indonesia
- ▪ Bank Indonesia
- ▪ Bank Mandiri
- ▪ Bank BCA
- ▪ Bank BNI
- ▪ Bank BRI
- ▪ Bank BTN
- ▪ Otoritas Jasa Keuangan (OJK)
- ▪ Lembaga Penjamin Simpanan (LPS)
- ▪ Kementerian Komunikasi & Informatika
- ▪ Kementerian Keuangan RI
- ▪ Universitas Indonesia
- ▪ Universitas Gadjah Mada
… Dan Ratusan Klien Strategis Lainnya